Frequently Asked Questions (FAQ)

Do you offer free shipping?

Yes! We proudly offer free worldwide shipping on all orders— no minimum purchase required.

Where do you ship from?

We ship internationally using trusted global carriers such as FedEx, DHL, UPS, SF Express, EMS, and Royal Mail, often working with local delivery partners to ensure smooth and reliable delivery.

How long does shipping take?

Once your order has been processed and shipped, estimated delivery times are:

  • United States: 6–10 business days
  • Europe (EU): 5–9 business days
  • United Kingdom: 5–8 business days
  • Australia: 7–11 business days
  • Rest of the World: 8–12 business days

Please note that delivery times may vary slightly due to customs processing or local carrier delays.

Will I receive a tracking number?

Yes. All orders include tracking and delivery confirmation, so you can follow your package every step of the way.

Are customs duties or import taxes included?

Customs duties and import taxes are not includedand may apply to international orders depending on your country’s regulations. Any additional fees are the responsibility of the customer. For more information, we recommend checking with your local customs office.

What is your return policy?

A: We offer a 30-day money-back guaranteefor your peace of mind. If you’re not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery.

How do I start a return or exchange?

A: Simply contact our support team at info@harperandmaison.com, and we’ll guide you through the return or exchange process step by step.

What condition must items be in to be returned?

Returned items should be unused, in their original condition, and in original packaging. More details will be provided by our support team when you contact us.

How long does it take to receive my refund?

Once your return is received and inspected, refunds are typically processed within a few business daysand issued back to your original payment method.